This is a review I originally made on Jan. 2009: I recently visited family in New Castle, Indiana area and stopped in to Arby's on my last day to treat several relatives to a meal. My sister and I ordered 6 Arby melts, 3 chicken sandwiches and several sides coming in at under $30. Not a huge amount but a large bill for fast food. When we all sat down to eat we were shocked by the spare amount of meat that was on the Arby melts. My mother told me she used to take some off there was so much, but in this case every single sandwich had only 2-3 layers of meat. People make mistakes, restaurant management gets lazy, etc., so I decided to write the company and see what they had to say officially, and I was met by the same form letter others have mentioned who complained here. I did get a follow up asking if I was contacted and offered a resolution, I replied that I was not happy, offered any resolution nor addressed specifically but I was never contacted again. In this economy I feel businesses should be fighting for customer loyalty, and I have always been pleased with my local restaurant here in Oregon, but after this experience and lack of care from Arby's customer care, I will not visit either location, and my family and relatives have been emailed with the result of my contact and also will not visit the Indiana location again. My sister works as a police 911 dispatcher and she is sending an email with a link to this complaint to all her officers and staff where she works. I really was hopeful Arby's would try to make things right, but they failed and I am comforted to know that my loss of $30 was my last, and that their stinginess will doubtless cost them a great deal more with the loss of business from myself, friends, family, relatives and my sister's co-workers. We are all posting links to this complaint on our private and company blogs as well and our various myspace and facebook profiles. Score one for the little guy.
(1)
Lisa D.
Drive-thru very slow. Lady who took order was very rude, didn't know if she was on speaker or not.
(2)
Stacy Y.
Worst tasting food I've ever had from an Arby's. Employees were friendly though. Roast beef was not good and neither were the mozarella sticks.
(2)
Don S.
Way below par for most Arby's would not honor 2 for 5 sandwich deal fish sandwich taste extra fishy not good also not good to deal with stay away
(1)
Shi K.
It's basically like any other Arby's. They tend to be nice and fix any mistakes they make promptly and with an apology. One of the better fast food joints in this town.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No Drive-Thru : Yes
LA to PDX ..
This is a review I originally made on Jan. 2009: I recently visited family in New Castle, Indiana area and stopped in to Arby's on my last day to treat several relatives to a meal. My sister and I ordered 6 Arby melts, 3 chicken sandwiches and several sides coming in at under $30. Not a huge amount but a large bill for fast food. When we all sat down to eat we were shocked by the spare amount of meat that was on the Arby melts. My mother told me she used to take some off there was so much, but in this case every single sandwich had only 2-3 layers of meat. People make mistakes, restaurant management gets lazy, etc., so I decided to write the company and see what they had to say officially, and I was met by the same form letter others have mentioned who complained here. I did get a follow up asking if I was contacted and offered a resolution, I replied that I was not happy, offered any resolution nor addressed specifically but I was never contacted again. In this economy I feel businesses should be fighting for customer loyalty, and I have always been pleased with my local restaurant here in Oregon, but after this experience and lack of care from Arby's customer care, I will not visit either location, and my family and relatives have been emailed with the result of my contact and also will not visit the Indiana location again. My sister works as a police 911 dispatcher and she is sending an email with a link to this complaint to all her officers and staff where she works. I really was hopeful Arby's would try to make things right, but they failed and I am comforted to know that my loss of $30 was my last, and that their stinginess will doubtless cost them a great deal more with the loss of business from myself, friends, family, relatives and my sister's co-workers. We are all posting links to this complaint on our private and company blogs as well and our various myspace and facebook profiles. Score one for the little guy.
(1)Lisa D.
Drive-thru very slow. Lady who took order was very rude, didn't know if she was on speaker or not.
(2)Stacy Y.
Worst tasting food I've ever had from an Arby's. Employees were friendly though. Roast beef was not good and neither were the mozarella sticks.
(2)Don S.
Way below par for most Arby's would not honor 2 for 5 sandwich deal fish sandwich taste extra fishy not good also not good to deal with stay away
(1)Shi K.
It's basically like any other Arby's. They tend to be nice and fix any mistakes they make promptly and with an apology. One of the better fast food joints in this town.
(3)